HKIEd Home
Library Home

Background Information

LibQUAL+™ is a web-based survey developed by the Association of Research Libraries (ARL) offering a standardized, reliable instrument to measure quality of library services.  More than 500 academic and research institutions around the world have participated in LibQUAL+™ since it began in 2000.  In 2007, seven of the eight UGC institution libraries in Hong Kong participated in the survey.

LibQUAL+ survey was conducted by the HKIEd Library from 1st Novemeber to the 10th December 2007. This survey is important to the future of the Institute library services, as it can:

  • Help us to understand better how our users view our library services
  • Allow us to benchmark our service quality against other university libraries in Hong Kong and overseas
  • Let us know ehich areas we should focus on to improve services in order to serve the HKIEd community better.

The survey questions were organized in three service dimensions: Affect of Service (client services); Library as Place (building and physical amenities); and Information Control (collections/resources and their access). Respondents were invited to add free -text comments after answering the questions.

Brief Summary of Survey Results

Categories of Respondents

User Group No. Completed Percentage of Respondents
Undergraduate 660 69.99%
Postgraduate 77 8.17%
Academic staff 95 10.07%
Other staff 121 11.77%

 

Key findings

Radar Chart for the Core Question Summary for the HKIEd Library

Print and/or electronic journal collections I require for my work Making information easily accessible for independent use Easy-to-use access tools that allow me to find things on my own Modern equipment that lets me easily access needed information The electronic information resources I need The printed library materials I need for my work A library Web site enabling me to locate information on my own Making electronic resources accessible from my home or office Library space that inspires study and learning Quiet space for individual work A comfortable and inviting location A haven for study, learning, or research Space for group learning and group study Library staff who instill confidence in use Giving users individual attention Library staff who are consistently courteous Readiness to respond to users' enquiries Library staff who have the knowledge to answer user question Library staff who deal with users in a caring fashion Library staff who understand the needs of their users Willingness to help users Dependability in handling users' service problems

User Group: All (Excluding Library Staff)

Explanation of the Chart

  • Each "spoke" represents one question
  • Areas shaded Yellow - below the "desired" service level
  • Areas shaded Blue - greater than the "minimum" service level
  • Areas shaded Red - below the "minimum" service level.